The Honorable Sonny Perdue

“During my time as Governor, the State of Georgia focused on critical and diverse programs to significantly improve the management of the State. One key goal in making Georgia the best-managed state was improving customer service across the State’s many agencies. Pat McLagan’s dynamic leadership and know-how helped us construct, launch and maintain an initiative committed to providing better customer service to our citizens. The success of the Customer Service initiative was a significant part of Georgia’s rapid rise in the PEW state grading system from C+ to A- in just 5 years, making us one of the top three best managed States in the Union, and it remains to this day one of the accomplishments of which I am most proud.”