Graham Mackay


”It would be difficult to overstate the impact of the work done by McLagan International for SAB Ltd (now SABMiller). The most visible result was our Business Performance Management system, still the foundation of how we implement strategy and manage people and performance, but the intervention delivered much more. It was seminal: it led to coherence, of culture and purpose, and was also liberating. Twenty years later, all round the world and in a company which is ten times the size it was then, Pat’s concepts, principles and language are still in explicit everyday use. They have withstood continual re-examination, rediscovery and redefinition. Other tools and systems – for instance the panoply of techniques within World Class Manufacturing – have been layered on top, but none of these would have taken root without the basic underpinning, and context-setting, of Pat’s work (and wisdom).”